1. General policy
Because UpDownBeat sells digital software, license-based access, and downloadable software products, refunds are reviewed case by case after purchase and delivery status are confirmed.
2. Eligible cases
- Duplicate payment
- Technical inability to deliver the purchased product
- Incorrect charge caused by operational error
3. Non-refundable cases
- Change of mind after successful delivery of a license or downloadable product
- Issues caused by third-party services or unsupported environments outside the published product scope
- Products already activated or fully delivered, unless required by applicable law
4. How to request a refund
Please contact updownbeat@163.com with your purchase email, product name, order details, and the reason for the request. If payment is processed by a merchant-of-record provider, refunds may also follow that provider’s process.